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Setting up your DSL Connection
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Here are documents on setting up your computer for DSL on the
Mac,
Windows 95/98,
Windows 2000,
Windows XP and
Windows NT.
Don't forget to set up your
email software too.
Here are static IP address bridging configuration instructions for the Actiontec 1520 or 1524, Actiontec GT-701, and Cisco 678 DSL modem. Here are PPPoA instructions for the Actiontec 1520 or 1524, Actiontec GT-701, and Cisco 678 DSL modem. Also, how to recover a lost password from the Cisco 678.
If your DSL connection goes down, the first thing we recommend is to power down the DSL modem, wait 10 seconds, then power it back up. If you have an internal DSL modem, this means please reboot your PC. For people with external DSL modems, the next step would be to reboot your PC. If the three green lights on your external DSL modem are not on and solid green, then your DSL line or modem may be the problem. Try unplugging each connector on the DSL modem and plugging it back in. Next is double checking your TCP/IP networking configuration. These commands should display your computer's TCP/IP settings. Please verify the settings match those given to you by Zipcon. Using Windows, go into the Start menu and select "Run...". Then type in "winipcfg". Windows NT, 2000, and XP display the TCP/IP settings by going to a Command Prompt and typing "ipconfig". On the Macintosh, go into the TCP/IP control panel. With Linux or UNIX, run the 'ifconfig' and 'netstat -nr' commands. Please call 206-524-0612 with questions regarding your settings. Qwest Troubleshooting If the LAN LNK light on a Cisco 675 or 678 is not on and green, then your computer is not correctly connected to the DSL modem. Please verify your network cabling. Also try powering off the DSL modem and powering it back on. If the WAN LNK light on a Cisco 675 or 678 is not green and solid, then the DSL line itself is not connecting up with the Qwest equipment in your neighborhood. Please try powering off and on the DSL modem. If this does not fix the problem, it usually means there is a problem with Qwest's equipment or configuration. Please call Qwest at 800-247-7285. Verizon Troubleshooting If the three lights on your DSL modem are all on and solid, please be sure to power off your DSL modem and power it back on again. If that does not help, please call Zipcon at 206-524-0612. If any of the three lights on your DSL modem are not on and solid, then your DSL modem is not connecting up with the Verizon equipment in your neighborhood. Please try powering off and on the DSL modem. If this does not fix the problem, it usually means there is a problem with Verizon's equipment or configuration. Please call Verizon at 888-391-1234. Covad Troubleshooting If any of the lights on your DSL modem are not on and solid, then your DSL modem is not connecting properly. Please be sure to power it off and back on again. If that does not help, please call Zipcon at 206-524-0612. Support lines 206-524-0612 for Zipcon 888-333-0131 for Qwest/US West 888-391-1234 for Verizon/GTE Zipcon can firewall off your system from the Internet at no charge. However, we still recommend you take action to protect your computer(s). PLEASE DO NOT CONFIGURE YOUR COMPUTER TO USE FILE OR PRINTER SHARING WITHOUT A PASSWORD. Zipcon support personnel cannot help you with installation, configuration, or removal. Use at your own risk. There is free firewall software available from Zone Labs called ZoneAlarm. Free virus software is available from Grisoft called AVG. You may also consider a hardware firewall. We recommend the Linksys Etherfast DSL Router for home use. For technies types, there is a free SOCKS proxy server called SockServ. You can scan your system for some of the possible trojans at GRC.com. Click on the Shields UP! link. A trial version of The Cleaner at www.moosoft.com will try to remove any trojans from your system. We also recommend you use virus protection software at all times. | ||||||
